Post Purchase Upsells (New)

The Post-Purchase Campaign Guide help you increase revenue by offering upsells after checkout. The guide covers setup, optimization and best practices to maximize customer engagement & repeat purchase

Introduction:

Unlock additional revenue with our UpsellWP plugin's Post-Purchase feature, allowing you to offer relevant upsells to customers after they've completed their purchase, seamlessly boosting your average order value without disrupting the checkout experience

This user guide explains how to create a Post Purchase Upsell Campaign using UpsellWP.

Example scenarios:

• How can I show multiple offers in the post-purchase campaign if the customer declines the initial offer presented in the post-purchase upsell campaign?

Please note that before proceeding, you must have installed and activated the Checkout Upsell. It is important to note that this feature requires the PRO version.

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Now, let's take a closer look at the scenarios in detail.

Example 1: How can I show multiple offers in the post-purchase campaign if the customer declines the initial offer presented in the post-purchase upsell campaign?

In this scenario, let us see how to show multiple offers in the post-purchase campaign if the customer declines the initial offer presented in the post-purchase upsell campaign.

Creating an offer:

• Go to WordPress dashboard -> UpsellWP -> Create New Campaign -> Choose “Post-purchase”.

• Choose the preferred page builder you're using

Here is the screenshot for your reference:

• Click on "Continue" after choosing the preferred page builder.

Here is the screenshot of the offer configuration that follows,

Choose the template that you want to show the post-purchase upsell offer.

Details of configurations are:

Step 1: Choose the first offer product (Cap) that you want to display on the offer page by typing a few characters of the product name and setting a quantity for the selected offer product or adjusting the quantity based on your requirement.

Step 2: Choose the “Discount Type” as Percentage and set the value as 10%. You also have the option to choose other discount types such as fixed discount, free and No discount.

Step 3: You have successfully created a first offer, click on the button “Save changes”

Here is the screenshot of the first offer configuration that follows,

Step 4: In the screenshot above, you can see the option to "Add Offer" below the first Post purchase upsell offer.

You can configure multiple offers, such as setting the next offer even when the customer accepts or declines the first post-purchase upsell offer.

Here is the screenshot of the multiple offer configuration that follows,

Step 5: Once you have successfully created a campaign click Save and Close.

Other details shown in the below screenshot are (optional):

Order details:

Title & Description:

With this option, you can able to change the title & description of the Post-purchase upsell offer

Product image:

With this option, you can able to change the custom Post-purchase offer image

Discount:

You have the option to choose discount types such as Percentage, fixed discount, free and No discount.

Buttons:

With this option, you can able to change the text content of the Accept and Decline button

Timer:

Turn on the Timer option "Enable the offer expiration countdown timer notice?" and you can set minutes and seconds. You can choose other expiration countdown times as per your needs.

Order total:

With this option, you can display the Order total information on the post-purchase offer page

Usage limit:

Overall usage limit: The "Overall usage limit" refers to the maximum number of times an offer can be used by all customers as a whole. Something like early-bird offers for the first 5 users or 10 users.

For example, if the limit is 100, the offer can only be applied to a total of 100 orders, regardless of the number of customers. Once the limit is reached, the offer will get disabled automatically.

Usage limit per customer: The “Usage limit per customer” refers to a restriction on the number of times a specific upsell offer can be claimed by an individual customer. It sets a maximum limit on the usage of the upsell for each customer.

For example: If the usage limit per customer is set to 3, it means that each customer can only claim the offer up to a maximum of 3 times. Once a customer has claimed the offer 3 times, they will no longer be able to avail the offer.

Now, we have successfully created an offer, Let's see how it works on the offer page.

If the customer accepts this cap post-purchase offer by clicking the "Add offer to my order" they can able to see the Belt as a second post-purchase upsell offer

Here is the screenshot, after the customer accepts the first post-purchase upsell offer:

Here is the screenshot, after the customer declines the first post-purchase upsell offer:

Now the multiple post-purchase upsell offers have been successfully displayed on our offer page. Please ensure to click “Add offer to my order” to avail the offered product, or click “Skip offer” to skip the offer and decline to reject the offer.

Above discussed scenarios require PRO

Get UpsellWP PRO

Still unclear?

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